Shipping policy
SHIPPING POLICY
Last updated: Wed, 1 april 2026
Thank you for shopping with ZPD Royal Tresses. This Shipping Policy explains how we handle order processing, shipping, and delivery.
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1. ORDER PROCESSING TIME
All orders are processed within 1–5 business days (excluding weekends and public holidays).
Please note:
- Processing times may be longer during high-demand periods, promotions, or holidays
- Orders are not shipped the same day unless stated otherwise
You will receive a confirmation email once your order has been processed and shipped.
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2. SHIPPING RATES & DELIVERY TIMES
Shipping costs and delivery times are calculated at checkout based on your location.
Estimated delivery times:
- France: 2–5 business days
- Europe: 3–10 business days
- International: 7–20 business days
Please note that these are estimates and may vary depending on the carrier and customs processing.
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3. SHIPPING CARRIERS
We use reliable shipping carriers such as:
- La Poste / Colissimo
- DHL
- UPS or other trusted carriers
The carrier used will depend on your location and selected shipping method.
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4. TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number via email.
Please allow 24–72 hours for tracking information to update.
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5. CUSTOMS, DUTIES & TAXES
For international orders:
- Customs fees, import duties, and taxes may apply
- These charges are the responsibility of the customer
- ZPD Royal Tresses is not responsible for delays caused by customs
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6. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
- We are not responsible for lost or delayed packages
- Additional shipping fees may apply to reship your order
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7. LOST, STOLEN, OR DELAYED PACKAGES
Once your order has been shipped, ZPD Royal Tresses is not responsible for:
- Lost or stolen packages
- Delays caused by the shipping carrier
If your package is marked as delivered but not received, please contact the shipping carrier directly.
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8. DAMAGED ITEMS
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of the damaged item and packaging
We will review your case and offer a replacement or solution where applicable.
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9. SHIPPING RESTRICTIONS
We reserve the right to:
- Refuse shipping to certain locations
- Cancel orders due to suspected fraud or risk
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10. CONTACT US
If you have any questions about your shipment, please contact us at:
📧 "zainaroyaltresses@gmail.com" (mailto:zainaroyaltresses@gmail.com)
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By placing an order with ZPD Royal Tresses, you agree to this Shipping Policy.